IT Help Desk Student Technician

IT Help Desk Student Technician

Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and administrators at Mercer University. Your responsibilities include helping users with tech issues, maintaining records of reported problems, and supporting computer hardware and software. Strong communication, customer service, and tech skills are essential. Gain valuable experience in IT support and make a positive impact on our university community.

• Provide technical assistance to faculty, staff, students, and administrators.
• Help users with technology issues for hardware and software.
• Maintain records of reported problems.
• Support computer hardware and software as needed.

• Strong analytical and problem‑solving skills.
• Excellent written and verbal communication skills.
• Ability to support faculty, staff, and students across a wide range of technical proficiency.
• Complete an in‑person panel interview.
• Submission of a one‑page resume upon request (cover letter not required).

• Previous experience in providing technical support or IT help desk assistance.
• Previous experience in a call center or customer service environment.
• Familiarity with Windows, macOS, Linux, and Microsoft Office.
• Enthusiasm for technology and staying up‑to‑date with industry trends.
• Willingness to take initiative and propose innovative solutions.
• Ability to remain calm under pressure.
• Ability to work collaboratively in a team environment.

• Pay Rate: $10 per hour
• Scheduled
  
  Hours:
  
  16 hours per week
• Start Date:
  
  02/02/2026
• End Date: 05/01/2026

In adherence to the Immigration Control Act of 1986, all student employees must complete an Employment Eligibility Verification Form (I‑9) and present documentation verifying citizenship or permanent residency before beginning work.