Field Tech II

compucom systems, inc. provides end-to-end it managed services to enable the digital workplace for enterprise, midsize, and small businesses. We are looking for a field tech ii to join our team.

the it field technician will provide onsite technical support for a national home improvement retail client. This role is ideal for someone who enjoys hands‑on it work, troubleshooting, and working in a fast‑paced field environment.

• provide onsite support for it equipment including pos systems, desktops, printers, thin clients, access points, and network devices
• troubleshoot and resolve hardware, software, and network issues
• perform installations, upgrades, and break/fix support
• support copper and fiber cabling, including basic terminations
• document all work, updates, and resolutions in ticketing systems
• travel daily within a 125+ mile radius (route‑based travel)
• work with remote teams to resolve escalated technical issues
• occasionally work at heights (20–25 feet) and lift up to 25 lbs

• 1+ year of it technical support or field technician experience
• comptia a+ (required), network+ preferred
• experience with windows, macos, or linux environments
• familiarity with networking fundamentals and it hardware
• experience with cabling (copper/fiber) is a plus
• strong communication and customer service skills
• valid driver's license required

the hourly rate for this position ranges between $15.75 and $21.00 per hour, unless the local minimum wage is higher. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications.

the company offers medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, increasing with seniority), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre‑tax benefits.

this posting is anticipated to remain open until 7/26/2026.

compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

to the extent required by applicable law, the company maintains a smoke‑free workplace.

please review the california consumer privacy act notice.

we will consider for employment all qualified applicants, including those with criminal histories, arrests, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the city of los angeles fair chance initiative for hiring ordinance as well as the san francisco fair chance ordinance.

under maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lied test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

it is unlawful in massachusetts to require or administer an lied test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

the company is subject to chapters 29-38 of title 28 of the general laws of rhode island, and is therefore covered by the state’s workers’ compensation law.

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.