Technical Support Analyst

We're seeking a motivated and people-first Tech Support Analyst (Tier
1) to join our Information Technology team. In this role, you'll serve as the first line of support for employees across the organization — helping resolve technical issues, maintain productivity, and deliver a seamless support experience.

• Serve as the first point of contact for employee IT support requests
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Configure, deploy, and troubleshoot laptops, desktops, mobile devices, peripherals, and collaboration tools
• Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams
• Manage and resolve support tickets in alignment with service level agreements (SLAs) and departmental standards
• Support employee onboarding and offboarding activities
• Maintain accurate records of support requests, troubleshooting steps, asset inventory, and technical resolutions
• Assist with Microsoft 365 support including Outlook, Teams, SharePoint, and related collaboration tools
• Contribute to internal knowledge base documentation and continuous improvement initiatives
• Communicate technical information clearly and effectively to users with varying levels of technical expertise

• Generous paid time off and company holidays
• Comprehensive healthcare coverage
• Health Savings Account (HSA) with company contributions
• Company-paid life and disability insurance
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Tuition reimbursement
• Paid parental leave