Help Desk Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular FT Technical

5 days ago Requisition

Salary: $17.79 Annually

Purpose: The Help Desk Technician installs, maintains, troubleshoots and upgrades computer hardware, software, computer networks, peripheral equipment and system-wide electronic mail systems.

Essential Duties and Responsibilities:

• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
• Other duties as assigned
• Utilizes appropriate Sanctuary tools when interacting with colleagues and residents.
• Adheres to the seven commitments of Sanctuary when carrying out work responsibilities.
• Completes assignments in a timely and accurate manner
• Is willing to take on additional responsibility in a positive manner.
• Complete training necessary to perform position consistent with program and agency staff development plans.
• Uphold the mission, vision and values of The Methodist Home.

Education and/or Work Experience Requirements:

• Must be 21 years of age or older.
• Associate’s Degree in Computer Science is required, Bachelor’s Degree preferred.
• Computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems
• Knowledge regarding techniques for explaining technical concepts and procedures to non-technical users.
• Knowledge of computer applications such as Microsoft Office, Remote Support, etc. networks and telecommunications and the equipment and software required to maximize system support
• Knowledge of procedures for installing, configuring, upgrading, troubleshooting and repairing operating systems, applicable software, hardware and peripherals using administrative application practices.
• Knowledge of principles, practices, hardware and software related to the establishment and maintenance of LAN’s and WAN’s
• Demonstrated experience installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware
• Demonstrated experience troubleshooting and solving hardware and software problems;
• Experience instructing users on new or upgraded computer applications and hardware;
• Ability to use initiative and independent judgment within established guidelines and procedures.
• Experience organizing own work, setting priorities and meeting critical time deadlines
• Must have a valid Driver’s License with minimum of four-year driving history and the ability to meet and remain in good standing in accordance with Agency insurance guidelines.
• Ability to communicate clearly both verbally and in writing.
• Ability to meet and handle the public with tact and poise.
• Must be able to multi task in a fast-paced work environment.
• Ability to appropriately handle confidential information.
• Ability to understand and consistently implement policies and procedures of the Agency.
• Ability to interact and…