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Client Support Analyst II: IT & Onsite Troubleshooter
Job in
Macon, Bibb County, Georgia, 31297, USA
Listed on 2026-07-21
Listing for:
LayerCake Technologies
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Layer Cake Technologies in Macon, GA is seeking a Client Support Analyst II to provide intermediate technical support for clients, primarily by phone and ticketing system, with onsite assignments as needed.
You will document activities in the ticketing system, monitor queues, and escalate issues per IT Glue guidelines while maintaining SLA and CSAT targets. Travel up to 50% is required for onsite visits.
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