Sr. Cloud Operations Reliability Engineer; SRE

Senior Cloud Operations Reliability Engineer

Responsibilities include:

• Drive operational excellence and strengthen the reliability posture of cloud-based services and supported platforms.
• Own critical reliability initiatives, establish observability and service health practices, and improve service availability, resiliency, and recovery.
• Lead incident response coordination and post-incident processes, including troubleshooting complex production issues, conducting root‑cause analysis, and driving remediation activities.
• Design and implement reliability‑focused automation, operational tooling, and runbooks to reduce manual toil, improve response consistency, and strengthen production readiness.
• Build observability solutions through comprehensive monitoring, logging, and alerting strategies; establish event correlation and escalation procedures.
• Conduct performance and capacity analysis, evaluate utilization trends, identify bottlenecks, and recommend improvements for scaling, performance, and capacity planning.
• Partner with development and engineering teams to evaluate deployment readiness, support deployment reliability improvements, and implement operational best practices that strengthen service reliability.
• Contribute to disaster recovery and business continuity planning, conduct operational readiness exercises, and keep recovery procedures up to date.
• Mentor team members, establish reliability standards, and create operational documentation, SOPs, and knowledge‑base materials.
• Support compliance, governance, and security initiatives, including access control, tagging, logging, and audit readiness.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field – or an equivalent combination of education and experience.
• 10+ years of professional experience in Cloud Operations, Site Reliability Engineering, Dev Ops, Infrastructure Operations, or related discipline.
• Extensive hands‑on experience supporting production cloud environments using Google Cloud Platform, AWS, or equivalent cloud service providers.
• Knowledge of monitoring, observability platforms, alerting strategies, incident response, root‑cause analysis, and production support in distributed or cloud‑native architectures.
• Experience with Infrastructure as Code (Terraform, Deployment Manager, Cloud Formation, etc.) and version control best practices.
• Strong background in incident management and post‑incident review processes with the ability to drive corrective actions.
• Experience with Kubernetes operations, containerization, and orchestration platforms.
• Experience with application performance monitoring and distributed tracing.
• Experience mentoring junior engineers or leading operational improvements initiatives.
• Mandatory certifications:
  Google Cloud Associate Cloud Engineer, Google Cloud Professional Cloud Architect, Google Cloud Professional Cloud Operations Engineer, or Google Cloud Professional Data Engineer; AWS Sys Ops Administrator or equivalent; advanced certifications in Kubernetes, Terraform, observability platforms, Dev Ops, Site Reliability Engineering, or ITIL.

• CI/CD practices, cloud governance, compliance frameworks, disaster recovery, and business continuity planning.
• Deep technical knowledge of Google Cloud Platform, AWS, or similar cloud providers; understanding of cloud‑native services, networking, security, and compute models.
• Familiarity with observability tools such as Grafana, Prometheus, Cloud Monitoring, Datadog, New Relic, etc.
• Proficiency in scripting languages (Python, Bash, Go) to develop automation solutions.
• Advanced ability to diagnose complex, multi‑layered infrastructure issues and coordinate timely recovery.
• Strong communication skills to translate complex technical findings into actionable recommendations and influence cross‑functional teams.

Next Gen Healthcare is an equal‑opportunity employer.