PTS Service Technician - Macon, GA

PTS Service Technician
- Macon, GA | Publix Super Markets, Inc.

The Publix Technology Services (PTS) Service Technician position will provide IT technical support for the Macon, GA area to primarily include installation, repair, and preventive maintenance of IT hardware in Publix retail stores.

Your Impact:

• Perform installation, repair, and preventive maintenance of IT hardware including:
• Desktop computers
• Servers
• Laser and thermal printers
• Point of sale systems
• Barcode scanners
• Weighing devices
• Networking systems
• Support Publix retail stores through on-site visits
• Travel between store locations to perform technical tasks
• Complete majority of work between 8:00 AM and 4:30 PM, Monday through Friday
• Participate in after-hours on-call rotation
• Required to work rotating weekends
• May be required to work holidays, as needed
• Augment support in other geographic areas when required

Required Qualifications:

• Candidate must live in the Macon, GA area, or surrounding area, or must be willing to relocate there upon acceptance of the position
• Associate degree in information technology, or equivalent technical experience
• 1+ year of PC/Technical support experience
• Basic understanding of IT hardware and industry standards
• Basic understanding of Windows Operating Systems
• Basic understanding of thermal and laser printing
• Analytical and troubleshooting skills
• Cable management and troubleshooting skills
• Computer and electronic equipment installation skills
• Must be at least 20 years of age
• Must have a valid driver license and maintain an excellent driving record
• Work a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder
• Ability to crouch, kneel and work in confined areas for extended periods

Preferred Qualifications:

• Certifications in the field of electronics or Computer Science, such as:
• Cisco Certification
• A+ Certification
• Microsoft Certified Systems Engineer
• HP Certification
• Lexmark Certification
• 3+ years of PC/Technical support experience
• Basic understanding of Active Directory
• Experience using problem reporting and ticketing systems
• Understanding of the Publix retail environment

Frequency of Pay:
Weekly

Minimum Base Pay: 26.25

Maximum Base Pay: 36.20

Potential Annual Base Pay: 54,600 - 75,296

Year End Bonus:
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check.

In subsequent years, the bonus is equal to two weeks' pay.

Benefits Information:

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits:
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