Director, Workplace

Since 1869, we’ve connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao’s Homemade, Snack Factory, Snyder’s of Hanover.

Swanson, and V8.

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

The Director, Workplace Experience is responsible for owning and advancing the enterprise Digital Employee Experience (DEX), ensuring employees can effectively engage with collaboration, productivity, and support services through intuitive, reliable, and well-designed experiences. This role ensures workplace services, experience platforms, and support functions operate together to deliver consistent and high-quality employee experiences across corporate offices, manufacturing sites, warehouses, and remote environments.

Reporting to the VP, Technology Infrastructure, this role provides senior leadership across experience-focused teams and is accountable for experience strategy, service quality, adoption, and continuous improvement delivered by those teams. The role partners closely with platform, infrastructure, security, and corporate communications teams to ensure technology capabilities translate into positive employee outcomes.

• Define and own the enterprise Digital Employee Experience (DEX) strategy aligned to employee productivity and business outcomes.

• Own end-to-end employee journeys across collaboration, productivity, and support experiences, ensuring consistency and usability across touchpoints.

• Provide leadership and accountability for Enterprise Support & Solutions, Experience Platforms, Service Desk, and Portfolio & Digital Skilling teams.

• Ensure strong service management practices are applied across employee-facing services, including incident, problem, change, and knowledge management.

• Own experience-layer platforms such as employee portals and intranet, ensuring usability, navigation, content structure, and discoverability.

• Drive improvements to employee-facing request flows and self-service user experiences.

• Own the executive technology experience, including meeting quality, responsiveness, and white-glove support.

• Provide accountability for Service Desk and site support experience outcomes, including responsiveness, consistency, and service quality.

• Collaborate with Corporate Communications to align IT experience strategy with enterprise communication and engagement initiatives.

• Ensure communications, portals, and service messaging reinforce corporate change and adoption strategies.

• Partner with Adaptive Platforms and Digital Infrastructure leaders to ensure platforms and infrastructure changes support positive experiences.

• Define and track experience metrics such as satisfaction, adoption, support effectiveness, and friction points.

• Use data and employee feedback to prioritize continuous experience and service improvements.

• Ensure workplace services align with enterprise standards, security, privacy, and compliance requirements.

• Communicate workplace experience strategy, performance, and improvement priorities…