Solutions Architect

About Candescent

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions-creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth- turning every customer interaction into a moment of clarity, confidence, and connection.

With team members around the world, Candescent is an equal opportunity employer.

Business Function:
Client Operations

Reports To:

Chief Operating Officer (COO)

Type:
Full Time

The Staff Solutions Architect serves as the senior technical authority for Client Operations and a key enterprise leader connecting Candescent's digital banking platform strategy to client outcomes, implementation scale, and services growth. The role provides executive-level technical leadership across the DI platform, Votiv transformation, Professional Services, Development Services, Client Engagement, Product, and Engineering.

Reporting to the COO, this role operates as an enterprise-level individual contributor with broad decision influence across organizational boundaries. It establishes technical direction, architecture standards, implementation and support patterns, and executive recommendations for complex platform matters that materially affect client experience, delivery risk, scalability, operating cost, and revenue. The role is not accountable for a single client solution; it shapes how Candescent solves, implements, migrates, and supports platform capabilities across the client base.

The position has three strategic mandates: serve as Client Operations' senior technical authority and DI platform SME; define the architecture and operating models required to migrate and support clients on Votiv at scale; and provide the technical leadership required to position, solution, sell, and successfully deliver Candescent Advantage Services. Success requires the judgment and credibility to influence executives, architects, engineers, delivery leaders, and clients without relying on direct-line authority.

• Define and govern Client Operations architecture principles, technical standards, implementation patterns, and support models across Candescent platform services.
• Establish the technical frameworks and decision criteria used to evaluate complex implementation, integration, migration, and support approaches across the client base.
• Represent Client Operations in enterprise architecture and platform decisions that materially affect scalability, serviceability, upgradeability, resiliency, and long-term operating cost.
• Identify systemic technical risks and capability gaps, recommend enterprise-level solutions, and drive cross-functional resolution with Product and Engineering leadership.

• Serve as the senior Client Operations technical authority and subject matter expert on the DI platform, providing escalation leadership for the most complex client and platform issues.
• Lead technical strategy for high-risk or high-value client situations where issues span architecture, product, engineering, implementation, and ongoing support.
• Partner with Client Engagement Partners, Professional Services, Development Services, Product, and Engineering to translate complex client needs into scalable platform and service approaches.
• Provide executive-level technical recommendations that balance client outcomes, platform integrity, implementation feasibility, supportability, risk, and commercial considerations.

• Own the Client Operations technical architecture and operating-model strategy for moving clients from DI to Votiv, in partnership with implementation scale and support tiger teams.
• Define repeatable upgrade paths, migration patterns, technical readiness criteria, implementation architectures, and post-migration support structures that enable Votiv adoption at scale.
• Identify architectural dependencies, platform…