Regional Fleet Onboarding Manager, East

Overview

About Blue Bird Corporation

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation.

The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit

Reporting to the Fleet Sales Support Manager, the Regional Fleet Onboarding Manager will be responsible for overseeing smooth integration of new drivers and vehicles into a regional fleet operation, ensuring they are properly trained, compliant with company policies, and equipped to perform their duties efficiently, including managing onboarding processes across multiple locations within a specific region.

• Developing and implementing regional onboarding programs: delivering on-site training and technical guidance to operations management, drivers, and fleet mechanics on the operation, mechanical features, and basic troubleshooting of Blue Bird products.
• Managing onboarding logistics
• First line of troubleshooting and resolution of difficult technical problems
• Stay abreast of new products and features to provide troubleshooting and repair instruction to fleet customers
• Conducting technical trainings
• Monitoring onboarding progress
• Ensuring compliance and validating product complaints
• Collaborating with stakeholders
• Assessing the effectiveness of the regional onboarding program, identifying areas of improvement, and implementing necessary adjustments
• Primary point of customer service for fleet partners; regularly communicating with fleet personnel, providing updates on onboarding progress and addressing concerns
• Serve as the primary point of contact for customers regarding technical issues
• Update technical documentation as needed
• Provide the Fleet operation manager with technical input needed to complete technical publications and training updates
• Perform other assigned tasks as required

• Engineering-level chassis, body, electrical and/or powertrain technical knowledge
• Training and development expertise
• Leadership skills
• Ability to identify and resolve issues during onboarding
• Excellent communication and customer relation skills
• Rational decision making and problem-solving ability
• Technical proficiency – familiarity with fleet management software and technology platforms
• Availability for travel depending on customer needs (25%, heavier during onboarding season)

• Bachelor’s Degree in automotive-related programs such as Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management; or, if no degree, 10 years of experience in service and management of medium to heavy duty vehicles.
• 7+ years of automotive manufacturer (OEM) engineering-level technical service support
• 5+ years of experience in Root Cause Analysis processes & programs
• 2+ years of experience using Microsoft Office suite
• 5+ years of fleet management experience
• Commercial Class B driver's license or the ability to obtain

• Ability to anticipate and understand customer needs and provide guidance
• Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters
• Strong project management skills; exposure to difficult or complex projects is a plus
• Ability to influence stakeholders
• Effective communication and ability to convey complex details clearly
• Flexible work spaces and work hours that help you unleash your best
• Collaborative teamwork while balancing stakeholder needs with corporate objectives

• Co…