Associate Director Ops & Analytics, Group Investigations

Associate Director Ops & Analytics, Group Investigations

Requisition Number: 48812 Job Location: Singapore, SGP Work Type: Hybrid Working Employment Type: Permanent Posting

Start Date:

24/02/2026 Posting End Date: 09/03/2026

Group Investigations Operations & Analytics is responsible for the management of the Bank’s whistleblowing channels, provision of related management information, and risk and policy related matters for Group Investigations. The role sits within the Group Investigations Operations & Analytics’ Channels team.

The Channels team is responsible for the following, but not limited to:

• Operationalisation of the Bank’s whistleblowing programme.
• Manage the Bank’s whistleblowing channels, including the management of the third-party relationship of the external service provider.
• Management of the Group Investigations Case Management System, including Business Ownership, maintenance of user access rights and resolution of system issues.

The role would be responsible for managing and implementing the Channels team’s portfolio to ensure Group Investigations’ compliance with the Bank and regulatory requirements regarding whistleblowing.

The successful candidate should preferably have experience within the financial industry, and experience with management of whistleblowing programmes and / or Compliance and Risk is desirable. Experience in project management is also preferred as the role requires managing and prioritising competing deliverables.

• Responsible for operationalisation of the Bank’s whistleblowing programme to minimise financial losses, reputational and regulatory risks, operational risk events involving criminal conduct, dishonesty or deliberate breaches of policies or regulations.
• Management of the Bank’s whistleblowing channels, including assessment and triaging whistleblowing concerns and assignment of cases for investigation.
• Contribute and drive continual improvements in the Group Investigations processes by identifying policy and standard revisions to continually improve and optimise these processes.
• Responsible for the management of the Group Investigations case management system, including Business Ownership, issuing user access rights and resolving system issues.
• As required, assist with management of Group Investigations’ Records Keeping, Privacy and Data Sovereignty processes to ensure compliance with regulatory and Bank’s requirements.

• As required, assist with management of the Risk Management Framework for Group Investigations, including performing regular control checks and reporting of results.
• As required, assist with performing various Bank’s mandated risk assessments for Group Investigations’ processes, systems, and applications.
• Ensure relevant stakeholders are kept informed of key risks and issues.
• Apply all relevant Group, Country, Business or Functional policies and standards to manage risks.
• As required, engage with Risk Framework Owners on relevant matters.

• Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality support to enable the Bank to achieve its strategic objectives.

• As required, assist in managing queries and other reporting requirements related to the whistleblowing programme. This includes providing MI related support.
• As required, liaise with Group Investigations and other teams to understand relevant Bank requirements.
• Continuously improve the operational efficiency and effectiveness of processes. Analyse opportunity for automation and provide input for the same.
• Where relevant, update and maintain process documents for Group Investigations.
• Building strong partnerships with all internal/external stakeholders that allow end-to-end seamless delivery of services.

• Manage relationship with the independent external vendor appointed by the Bank to host its confidential reporting website to support the Speaking Up Programme.
• Engage and manage stakeholders to ensure that appropriate senior management are kept informed of relevant…