Head of Enterprise Customer Success & Renewals
Job in
Macon, Bibb County, Georgia, 31297, USA
Listed on 2026-08-07
Listing for:
ServiceNow
Full Time
position Listed on 2026-08-07
Job specializations:
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Service Now is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for enterprise customers. The role drives health, retention, and expansion, acting as a trusted advisor to CISOs, CIOs, and security leadership while partnering with Sales, Solutions, and Product to align on outcomes.
The manager provides operational rigor, sets a clear cadence for reviews, and escalates issues with accountability for customer outcomes.
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