Office Lead, Management

Office Lead

We are seeking an experienced Office Lead to join our team. The ideal candidate will be responsible for overseeing the daily operations of our office, managing administrative tasks, and ensuring the smooth functioning of the workplace.

Primary Responsibility:
Supervises customer service representatives and provides problem resolution for customers, drivers, and warehouse operations.

Essential Functions:

• Supervises team as they receive, audit and process emails, EDI's from customers regarding new orders.
• Promotes training on processes, technologies, customers, and AGILE company information.
• Recognizes operational bottlenecks, escalates issues, and provides potential solutions.
• Checks departments work accuracy for errors. Provides performance feedback and coaching.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Responsible for developing, motivating, and supervising a world-class customer service team. Utilizes individual and team meetings to provide coaching, motivation, and recognition.
• Communicates and manages staffing adjustments according to need including coordinating the exchange or shifting of agents to other areas by communication with the corresponding management.
• Other responsibilities as required.

Experience and Skills Qualifications/Additional

Skills:

• Associates/Bachelor's Degree or equivalent experience preferred, or an acceptable combination of education and experience.
• 3-5 years' work experience in customer service/order entry.
• 2-4 years' work experience in a supervisory/managerial role.
• Must have excellent time management skills.
• Must have excellent attention to detail.
• Demonstrable computer literacy, with internet skills and general knowledge of business systems and MS Office Suite / Excel basic knowledge.
• Ability to lead and direct others.
• Excellent problem resolution and follow-up skills.
• Ability to work in a fast-paced environment with a sense of urgency.
• Ability to supervise and motivate employees.
• Knowledge of federal, state, and local employment laws, such as Equal Employment Opportunity and Affirmative Action.
• Preferred
  
  Skills:
  
  Bilingual – Spanish Warehousing / USDA / Exporting knowledge Warehouse Management System experience – Billing, Invoicing, EDI, Order Entry, etc.

Job Type: Full-time