Healthcare Business, Operations, and Personnel Manager

A career opportunity combining your excellent business acumen and team leading skills that are bound to make you smile.

Signature Dentistry of Macon is the comprehensive general dental practice of Dr. Amber Lawson. Dr. Lawson and Team are eagerly in search of a talented Director of Practice Operations to join the practice and assume the many tasks that run “the business side” of the practice. If you enjoy managing a “big professional family” coupled with the operations of a progressive, relationship based, and community-oriented organization, drive your career talents into the rewarding field of dentistry!

A perfectly well-balanced role:
People, business metrics, projects, and service.

Our Director of Practice Operations (DPO) will represent the values and integrate the directives expressed by Dr. Lawson. We have an amazing team comprised of two administrative staff, three dental assistants, and four hygienists (that each work part-time schedules). It’s the day-to-day support provided by our Manager that will support our consistent performance and focus to do what we do best...

Take care of patients. After learning the basic processes of administrative patient management, general areas of responsibility include managing personnel, overseeing operations and projects, supporting patient management when needed, and processing key functions related to accounts receivable & financial management, as further described below.

Examples of responsibilities includeorganizing and leading team meetings, cultivating and developing high-performing staff members, leading our morning huddle, keeping track of time-off and vacation requests for Dr. Lawson, coordinating staff coverage efforts, and coordinating details for staff outings and celebrations. As the practice grows and new positions are added, you’ll lead efforts with candidate interviews and staff selection.

Our DPO will oversee facility maintenance, follow up on decisions and deadlines decided in meetings, manage projects for Dr. Lawson (especially when unforeseen issues arise), assemble monthly metrics reports for Dr. Lawson, discuss “numbers” and strategies for growth, collaborate with Dr. Lawson on practice building efforts and implementing many of the strategies to support decisions, handle various tech support issues, and contact resources when outside services are required.

Essentially, the DPO is “on point” for Dr. Lawson to manage, solve, and prevent problems.

To deliver the most attentive patient services, our staff are cross-trained and ready to make the luxury-level, wellness-forward patient experience timely, positive, and seamless. Our Director of Practice Operations will be cross trained to fill-in, when needed, for our fabulous Patient Care Coordinators who handle each step of patient check-in, check-out, collecting payments, registration, scheduling, presenting treatment plans, and phones. Our DPO will resolve any non-routine patient concerns with professionalism and compassion.

Our Director of Operations will oversee accounts receivable, process payroll, manage patient billing, make soft calls to inquire about open balances, and aid in financial reporting. Our DPO will track and keep record of Key Practice Indicators to analyze production and collection data to support practice goals and growth.

A qualified Director of Practice Operations candidate does not need prior medical or dental practice management experience to apply (although, that work history is helpful to the learning curve of this position).