Lead Dining Room Server Assisted Living Fine Dining

Description

The Lead Server contributes to the food and beverage team's success by ensuring the highest service and store standards are met. The Lead Server assists the Executive Chef in executing operations during scheduled shifts. As a team lead, the Lead Server will deploy team members and delegate tasks to create The Holbrook experience for our resident customers by providing them with prompt service, quality beverages and products, by maintaining a clean and comfortable environment.

• Act with integrity, honesty, and knowledge to promote the culture, values, and mission of The Holbrook.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Provide feedback to F&B Service Manager on team member performance during shift.
• Develop positive relationships with team members by understanding and addressing individual motivation, needs and concerns.
• Organize opening and closing duties as assigned.
• Work in a team setting to deliver an excellent dining experience.
• Work closely with restaurant management to immediately address all guest concerns and create a pleasant experience.
• Oversee the performance of other servers. Provide leadership to the staff and report to restaurants management.
• Train new employees properly, with direction from the salary manager.
• Attend weekly meetings with management.
• Must be able to open and/or close restaurants ensuring all side work is completed.
• Must pay attention to detail to deliver successful results.
• Be able to multitask. Monitor server stations, answer phone calls, host, support the team, help with guests needs while working in a fast-paced environments.
• Have skills to resolve conflicts efficiently.
• Must have effective communication skills with Executive Chef.
• Must be able to accept liquor deliveries and make sure invoices are correct.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with F&B Service Manager to find new, creative, and effective methods of recognition.
• Use operational tools to achieve operational excellence during the shift.

• Have 2+ years’ experience as a server; supervisory experience a plus.
• Be committed to and passionate about serving customers and delivering best-in-class service.
• Continuously look for opportunities to “WOW” customers; always willing to go that “extra mile” (with a smile ??).
• Have strong time management and multi-tasking skills and good attention to detail
• Have a desire to motivate, coach and teach others.
• Be a great problem-solver.
• Embrace working in a fast-paced and sometimes high-pressure environment.
• Have a collaborative work style.
• Be willing and able to work nights, weekends and holidays as needed.
• Be willing and able to take and pass a drug  willing and able to consent to and pass a criminal background check