Support Lead Part Time

Position Type:
Hourly.

• Ensures all crew members are wowing the customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check‑out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, including securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates.
• Drives store sales and controls expenses by actively seeking ways to boost sales through merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

• High school graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi‑task.
• Creative thinking.
• Ability to maintain composure under pressure.

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lb and place or remove merchandise up to a height of 5‑10 ft.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers on the telephone and face‑to‑face in the store, as well as with managers and coworkers.
• Frequently move across the sales floor assisting customers and to and from the stock room retrieving and putting away merchandise.
• Work a flexible schedule, including day, evening, weekends and may include overnight shifts and travel (as required).
• Identify and discern email and print instructions regarding merchandise layouts, associate schedules, and SOPs.
• Remain in a stationary, upright position for about 80 % of the time.

Benefits include health coverage, financial support, and personal wellness programs.

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.