Sales Associate, Trauma – Orthopaedics

• Provide clinical and customer support in hospitals and procedures
• Support sales logistics, technical expertise, product knowledge, sales objectives, and customer service
• Maintain and manage surgeon and account relationships within the geographic territory
• Retain and further penetrate existing customers while supporting product conversions with new customers
• Assist in attaining established sales goals and market share objectives
• Guide and assist surgeons in the operating room using clinical and product knowledge
• Present, demonstrate, and ensure proper utilization of DePuy Synthes products
• Attend surgeries and ensure proper equipment availability and performance
• Optimize instrument trays and provide Operating Room and Sterile Processing Department consultation
• Troubleshoot, provide technical assistance, handle customer requests, manage hospital billing, and create/close purchase orders
• Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams
• Prepare sales reports and documents
• Maintain, track, and deploy equipment and assets throughout the assigned area
• Maintain promotional materials and ensure services and offerings meet quality standards
• Focus on customer satisfaction and retention and communicate DePuy Synthes value propositions and solutions
• Differentiate products from competitors by providing customers with unique insights

• Bachelor’s Degree, or Associate Degree or Medical Certification (CST, PT, etc.) plus minimum of 2 years of professional and/or related experience, or minimum of 4 years of professional and/or related experience, or recently transitioned from Active Military Duty
• Ability to work in a lab/operating room environment
• Valid driver's license issued in the United States
• Ability to travel, including weekend and/or overnight travel
• Residence in or willingness to relocate to the posted territory
• Strong interpersonal communication, negotiation, influencing, strategic thinking, problem solving, and business acumen skills required
• Efficient, organized, self-motivated, positive, and proactive
• Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions preferred

Demonstrates strong clinical and product knowledge to provide effective support in operating room environments, while maintaining customer relationships and achieving sales objectives. Proficient in troubleshooting, technical assistance, and optimizing surgical instrument utilization.

• Clinical Support
• Customer Relationship Management
• Surgical Instrument Knowledge
• Sales Objectives Achievement
• Technical Assistance

• Surgical Instrument Knowledge
• Operating Room Procedures
• Sales Reporting
• Product Demonstration
• Technical Troubleshooting

• Interpersonal Communication
• Negotiation
• Strategic Thinking
• Problem Solving
• Self-Motivation

• Bachelor’s Degree
• Associate Degree
• Medical Certification (CST, PT)
• Valid Driver's License

• Clinical Support
• Customer Retention
• Market Share Objectives
• Product Conversions
• DePuy Synthes Products

• Sales Logistics
• Customer Service Software
• Operating Room Equipment
• Sterile Processing Consultation