Supervisor, Public Safety Armed

Major Responsibilities

• Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Creates a team atmosphere based on mutual respect, collaboration and open communication.
• Acts as a coach for teammates, providing feedback that builds resilience and fosters creative thinking.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service‑oriented appearance and demeanor; is alert, observant, and ethical, and complies with and enforces all safety and security rules and regulations.
• Oversees the shift’s routine and emergency responsibilities, collaborates with staff, leadership, and other departments to accomplish organizational goals, resolve security concerns, share information, monitor customer satisfaction, and provide education and training.
• Prioritizes and assigns tasks to accommodate shifting demands and resource pressures, confirms work documentation in the electronic record, approves incident reports, and conducts shift briefings to ensure accurate communication and handoff.
• Coordinates emergency response planning and practice with other departments and units, ensures after‑action reviews are completed and documented.
• Provides liaison with community police, fire, and government officials, conducts major investigations (accidents, thefts, injuries, other incidents) and reviews situations requiring threat assessment.
• Performs administrative requirements, is responsible for KRA results, provides input to and implements the budget, administers policies and procedures, conducts inspections and audits to identify vulnerabilities and hazards, corrects deficiencies identified by third‑party inspections, audits and regulatory surveys, and meets state and federal compliance regulations.
• Maintains current department training standards in radio communications, verbal de‑escalation, stabilization, CPR, application of clinical restraints, conducted‑energy weapon (Taser), and training on all department‑issued equipment as outlined in the Annual Training Plan.
• Performs human resources responsibilities for staff, including coaching on performance, completing performance reviews and maintaining overall staff morale, and recommending hiring, compensation changes, promotions, corrective actions, and terminations.
• Ensures understanding and adherence to the organization’s Code of Ethical Conduct and ensures that personal actions, and those of supervised employees, comply with applicable policies, regulations, and laws.

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS), obtained within two years of appointment; recertification not required.
• For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services, obtained within one year and maintained through training and competency assessments.
• NIMS Compliance Certification.
• Firearm Owners Identification (FOID) Card issued by Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice.
• Must meet State of Illinois Department of Financial and Professional Regulation licensing requirements and obtain a Firearm Control Card (FCC) for proprietary personnel within 90 days of hire.
• Stop the Bleed Certification.
• Valid driver’s license issued by the Division of Motor Vehicles.
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.

• Associate’s degree in criminal justice or a related field, obtained within an approved timeframe.

• Typically requires five years of experience in a security, related public safety, or customer‑service area that includes responding to emergent situations and identifying and resolving complex issues posing a potential risk to patients, visitors, teammates and/or property, plus three years as a lead officer.

• Above‑average emotional intelligence,…