Public Safety Dispatcher

Job Title: Public Safety Dispatcher

Department: Mercer Police College / Division

Location: Macon, GA 31207

• Receive emergency and non‑emergency calls for service.
• Dispatch police officers and security personnel.
• Monitor life safety and security systems.
• Provide timely, accurate information to responding personnel.
• Coordinate emergency response efforts, prioritize calls, maintain communication with field personnel, and document incidents in accordance with departmental policies and applicable laws.
• Remain calm under pressure, exercise sound judgment, and maintain confidentiality of sensitive information.
• Provide exceptional customer service to students, faculty, staff, visitors, and outside public safety agencies.

• High school diploma/GED and some experience in customer service, communications, dispatch, public safety, emergency services, law enforcement, or administrative support.
• Knowledge of modern public safety dispatching procedures and radio communications.
• Knowledge of GCIC/NCIC rules, regulations, and security requirements.
• Knowledge of Microsoft Office applications and general computer operations.
• Ability to learn and effectively use Computer‑Aided Dispatch (CAD), Records Management Systems (RMS), camera systems, access control systems, and other public safety technologies.
• Excellent verbal and written communication skills; ability to communicate clearly over radio and telephone systems; ability to gather accurate information during emergency situations.
• Ability to exercise sound judgment, make rapid decisions under stressful conditions, prioritize multiple incidents while maintaining composure.
• Ability to establish and maintain effective working relationships with officers, university personnel, students, and the public; maintain confidentiality and handle sensitive information appropriately.
• Ability to work rotating shifts, weekends, holidays, and overtime as required; adapt quickly to changing operational needs; remain seated for extended periods while operating multiple computer monitors and communications equipment.
• Manual dexterity sufficient to operate computers, keyboards, telephones, and communications equipment; ability to occasionally lift up to 20 pounds.
• Ability to work in a fast‑paced environment requiring sustained concentration and attention to detail.

Scheduled Weekly

Hours:

40

Background check is required as part of the hiring process.

Equally Opportunities:
The University will ensure equal opportunity for applicants and employees in all of its policies and practices, including recruiting, hiring, transfers, promotions, compensation, benefits, layoff and recall policies, training programs, education, tuition assistance, and social and recreational programs. Persons needing reasonable accommodations under the Americans with Disabilities Act to participate in the application process or for other questions regarding employment at Mercer University, please contact Human Resources.