Field Technician - Macon, GA

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services.

May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately.

Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants The Main Responsibilities Support daily operations and maintenance activities under the direction of the Lead Technician.

Assist with cable runs, equipment installations, and site preparation activities.

Perform facility maintenance, housekeeping, and cleanup to ensure a safe and organized work environment.

Manage warehouse inventory, materials, and equipment tracking.

Coordinate shipping and receiving activities for tools, equipment, and network materials.

Provide support for service tickets and routine operational tasks.

Perform preventive maintenance activities on generators, battery systems, and HVAC equipment.

Participate in training programs and progressively support customer and network installation activities as skills develop

What We Look For in a Candidate

Required:

High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.

Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines:
Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.

Must maintain site security and cleanliness.

Must have PC skills and be well versed in Microsoft Windows and Office applications.

Must possess the ability to quickly learn corporate databases.

On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.

A valid driver’s license

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