Front Office Specialist and Medical Assistant - Pediatrics - Part-Time

Overview

Make a meaningful impact by supporting patients and care teams every day. As a Front Office Specialist and Medical Assistant at Tri Health, you’re part of a culture built on respect, collaboration, and exceptional care. Grow your skills in a place that puts people first.

Location:

7829 Laurel Ave., Cincinnati OH

Schedule:

Part-time, day shift role. This role is expected to be scheduled for 20-working hours weekly and includes a rotating Saturday schedule. This role does not include any holiday or on-call scheduling.

Benefits:
Optional positions are not eligible for Tri Health benefits. We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.

• High School Degree
• Registration
• Check in triage
• Vitals
• Charge entry
• EKG
• Filing and Medical Records
• 1-2 years experience in a related field

• Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record.
• Supports quality improvement processes and verbalizes the QI process and its application per quarter per disease.
• Analyzes fast claim report daily, makes corrections and proactively coordinates information to the billing company.
• Schedules patient for next visit at time of checkout, while maintaining front office professional appearance.
• Follows JCAHO and HIPAA protocols.
• Triages patient calls and ensures proper disposition to meet patient needs; notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911 and HIPAA.
• Access to patient information is limited to what is necessary to perform the job.
• Demonstrates proficiency in front office procedures, collects co-pays, answers phones before voicemail, records payments and provides receipts, registers patient demographics, validates demographics per visit, notifies patient of balance, and offers payment plan options. Copies insurance cards.
• Assists with medical procedures on adults and children; maintains annual competencies; records vital signs, weight, height, head circumference if applicable; maintains patient privacy and dignity in procedures and in the use of the medical record.
• Addresses patient complaints and involves the manager as appropriate.

• Climbing – Rarely
• Hearing:
  Conversation – Consistently
• Hearing:
  Other Sounds – Frequently
• Kneeling – Occasionally
• Lifting 50+ Lbs. – Rarely
• Lifting