Admissions Coord​/Receptionist PRN

Responsibilities Position Summary

The Admission Coordinator (front desk receptionist) is responsible for answering the hospital’s main phones and properly directing calls, verification of insurances, obtaining signatures on admitting paperwork, and processing of all admitting forms. The coordinator interfaces with the Intake Department, patients, and nursing units.

• High School Diploma required.
• Experience verifying insurance required.
• 1 - 3 years of experience working in an admissions or related department required.
• Phone/switchboard and typing/computer skills required.
• Professional interactions with individuals, customer service focused individual with strong communication skills, ability to multi‑task and problem solve required.
• BLS CPR required.

Hearing:
Hearing acuity sufficient to perform job functions.

Speaking:
Ability to articulate goals and objectives of the department. Ability to effectively present information to management, staff, physicians, patients, and families.

Vision:
Normal visual acuity.

Written:
Writing skills sufficient to document in patient chart, take messages and complete any required reports.

Other:
Organizational skills.

Physical: 40 lbs.

Pushing up to: 150 lbs.

Manual Dexterity:
Average.

Average % of time during regular shift devoted to:

Standing: 0-20

Walking: 0-30

Squatting: 0-10

Sitting: 21-40

• Children (age 5-11):

  Adolescent and adult patients, patient families, physicians, caseworkers, referral sources, payer sources, accreditation and licensing agencies, schools, law enforcement, court officers, the community, and all departments/clinicians within the hospital system.

• Teenagers (age 12-17):

  Adolescent and adult patients, patient families, physicians, caseworkers, referral sources, payer sources, accreditation and licensing agencies, schools, law enforcement, court officers, the community, and all departments/clinicians within the hospital system.

• Adults (age 18+):

  Adolescent and adult patients, patient families, physicians, caseworkers, referral sources, payer sources, accreditation and licensing agencies, schools, law enforcement, court officers, the community, and all departments/clinicians within the hospital system.

Hospital Computer Program Phone System Fax and Copier

Postage machine

• Verification of all insurances online and by phone. Documentation and understanding of eligibility, co‑pays, deductibles, and pre-existing terms. Distribution and explanation of such information to Intake Coordinators and others as necessary.
• Answers the switchboard in a highly professional manner. Directs all phone calls to the appropriate department or staff. Demonstrates the ability to assist the caller with their inquiry and ability to appropriately transfer to proper department.
• Proficiently conducts the admission process with patients and/or families. Empathetically and knowledgeably explains each admission form to them and procures signatures. Processes, copies, and distributes all forms to the appropriate departments in a timely manner.
• Documents in the patient’s record that they have been supplied with Patient Rights Booklet and Advance Directive information.
• Compiles and computes accurate information regarding admissions and discharges on the daily census sheet and distributes the census to all appropriate staff and departments.
• Enters and deletes admission and discharge information into the computer program.
• Maintains and updates the admission board for evaluations and appointments for admission.
• Receives the mail and distributes to appropriate mailbox. Maintains the postage machine and posts postage on all outgoing mail.
• Maintains all machines in the admitting area and calls for service when appropriate. Assists hospital staff in the use of these machines.
• Greets the public when they arrive at the hospital and directs them to the appropriate staff and/or department.
• Attends hospital mandatory trainings/in‑services as required in a timely manner.
• Follow hospital expectations regarding Time and Attendance.
• Performs related duties as assigned by manager.