Training Manager

The Training Manager provides strategic and operational leadership for property-wide learning and development at North Fork Mono Casino & Resort. This role evaluates organizational training needs and designs, develops, facilitates, and measures training programs and classes. The Training Manager also coordinates communication for learning initiatives and HR programs and supports Tribal Citizen development through structured career growth, leadership readiness, mentorship, and professional development opportunities.

This position partners with property leaders, Human Resources, and subject matter experts to align learning solutions with business priorities, cultural values, Service Standards, compliance requirements, and Team Member development. All responsibilities are performed in accordance with Company standards, policies, and procedures. This position reports directly to the Director of Human Resources.

• Practice, support, and promote North Fork Mono Casino & Resort's culture and consistently demonstrate exemplary Service Standards.
• Develop and execute a property-wide learning and development strategy aligned with operational priorities, Team Member capability needs, organizational culture, and long-term workforce development goals.
• Provides strategic leadership for Tribal Citizen Development by designing, administering, and evaluating workforce and leadership development programs that promote career mobility, succession readiness, and meaningful professional growth opportunities for Tribal Citizens.
• Partner with operational leaders to support succession planning efforts through talent development strategies, readiness assessments, leadership development programs, and defined career pathways that strengthen internal talent pipelines across the property.
• Lead the assessment of training needs through consultation with leaders, observation, performance and operational data, Team Member feedback, compliance requirements, and other relevant sources.
• Design, develop, and maintain instructor-led, virtual, blended, and on-the-job training programs and classes, including curricula, learning objectives, facilitator guides, participant materials, presentations, job aids, activities, scenarios, assessments, and reinforcement tools.
• Apply adult learning principles and instructional design practices to create practical, inclusive, and engaging learning experiences for Team Members across departments, shifts, experience levels, and learning needs.
• Design, facilitate, and continuously enhance leadership development programs that build supervisory, management, and executive leadership capabilities while delivering high-impact learning sessions, new hire orientation, workshops, and property-wide classes using discussion, demonstration, practice, scenarios, exercises, coaching, and knowledge checks.
• Establish training standards and provide coaching, tools, and train-the-trainer support to leaders, subject matter experts, and designated department trainers.
• Lead property communication for training initiatives, including annual and monthly training calendars, class announcements, enrollment instructions, schedule changes, completion expectations, newsletters, bulletin boards, HR television screens, pre-shift communication and other approved channels.
• Oversee new hire orientation and property onboarding to support a consistent introduction to culture, Service Standards, workplace expectations, required learning, and available resources.
• Administer and optimize the learning management system, including course assignments, enrollment, completion tracking, user support, data integrity, reporting, and coordination of required training.
• Establish measures of training effectiveness and review participation, completion, assessment results, feedback, skill application, and available business indicators to identify improvements and report outcomes to leadership.
• Manage and maintain the Training Room and coordinate room scheduling and use by other departments.
• Lead, coach, and develop Training Team Members, facilitators, vendors, or program support resources as assigned; establish priorities, clarify expectations, and monitor work quality and service delivery.
• Research learning trends, facilitation methods, gaming and hospitality practices, and learning technologies, and recommend appropriate improvements to property programs.
• Responsible for ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
• Performs other related duties as assigned.

• Advanced classroom and virtual facilitation skills, including the ability to guide discussion, manage group dynamics, adapt delivery, and create an inclusive learning environment.
• Strong knowledge of adult learning principles, instructional design, curriculum development, training evaluation, facilitation methods, and learning reinforcement.
• Ability to translate operational procedures, compliance requirements, cultural priorities, and…