Dept Specialist Key Carrier- Howard Rd., Madera, CA

Key Carrier Specialist – 1504 Howard Rd., Madera, CA 93637

Key Carrier Specialist is an expert in directing front‑end staff and operations in the absence of the Assistant Center Store Manager. The role ensures optimal front‑end customer service, performance, productivity, and compliance, and is responsible for front‑end and parking lot conditions, cash handling procedures, and store balancing.

Directs team members in the Front‑End (Checkers and Service Specialists) and Center Store departments. Trains Front‑End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors. Ensures all front‑end and department standards are met during assigned shift and attains the store balancing function.

• Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service.
• Manage front‑end performance and productivity, including over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom‑of‑basket check, circle savings on receipt, items checked per minute, front‑end efficiency, and Three’s A Crowd.
• Directly lead Clerks and Clerk’s Helpers with a focus on accountability and achieving high level of business performance in the assigned area.
• Ensure front‑end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.).
• Perform store balancing (bookkeeping) to enhance the shopping experience.
• Perform front‑end management functions, including refunds/returns, loans/pick‑ups, and check authorization.
• Monitor customer experience on front‑end.
• Occasionally maintain total store operations in the absence of store management.
• Perform other duties as assigned.

$17.25 - $26.70

• Minimum age requirement: 18 years
• Good communication and interpersonal abilities
• Good training skills
• Strong skills in supervision and coordination
• Good counting and math skills
• Ability to read and write accurately to complete all documentation
• Knowledge of Front‑end operations and check stand procedures
• Knowledge of compliance and basic applicable contract/work rules

High School Diploma (or G.E.D.) or additional job experience.

One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience.

Available to work a variety of required retail hours.

Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

• Customer Focus
• Quality/Quantity of Work
• Personal/Interpersonal Skills

Generous benefits packages including Health, Dental, Vision, Life and AD&D, 401K; tuition reimbursement, scholarship opportunities, vacation and personal holidays, in‑store purchase discounts.

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.