ILS Application Engineer

Job Description

Job Summary:

The FSR / Application Engineer serves as the primary technical liaison between the company, customers, and field operations. This role is responsible for developing technical publications and manuals, providing effective training on product operation and maintenance, managing warranty issues, and delivering technical support throughout the product lifecycle. The position also collaborates with engineering teams to support product testing, design changes, and customer-driven improvements.

Responsibilities:

• Develop, update, and maintain all technical publications and manuals by vehicle system, ensuring compliance with copyright laws and availability in print, digital, and multi-language formats.
• Create, update, and maintain parts lists in appropriate classifications, with support duration clearly defined.
• Provide technical toolkits and technology solutions tailored to customer capability and field requirements.
• Develop and deliver compliant customer and dealer training programs focused on product use, safety, and maintenance, including supplemental courses to meet contractual and operational needs.
• Manage warranty issues throughout the contract lifecycle, including troubleshooting, root cause analysis, and technical support.
• Organize and support onsite or virtual dealer/customer engagements to address operational or technical concerns.
• Perform duties as an FSR Operations Analyst, including documentation, reporting, and customer communication.
• Collaborate closely with engineering teams to address product concerns, implement design changes, and resolve technical issues.
• Provide technical support during product testing and validation events, capturing field data and customer feedback.
• Assist with proposals, cost estimates, and pricing activities as required for new programs or RFQs.

• Maintain and update documentation, records, and databases as required to support ILS deliverables and program requirements.
• Perform additional duties as assigned in support of program, engineering, and customer requirements.

Qualifications:

• Bachelor’s degree in engineering, Technical Management, or a related field (or equivalent experience).
• Minimum of six (6) years’ experience in field service, application engineering, or technical support in the defense, aerospace, or automotive sector.
• ASE certification strongly preferred.
• Mechanical experience with International LLC trucks strongly preferred.
• Proven experience developing and delivering technical training programs in a customer-facing environment.
• Strong background in technical writing and publication development, with proficiency in appropriate authoring software.
• Hands-on experience managing warranty, service, and customer support programs.
• Demonstrated ability to work across engineering, quality, and program management teams.
• Strong communication, customer engagement, and problem-solving skills.
• Ability to travel as needed.
• Must meet requirements to be classified as a U.S. Person for defense-related programs.

Equal Opportunity Employer, Disability/Veteran