Patient Access Specialist

Description We are looking for a dedicated Patient Access Specialist to join our team in Madison Heights, Michigan. In this role, you will manage scheduling and registration tasks while providing exceptional support to patients and clinical staff. This is a long-term contract position offering the opportunity to make a meaningful impact in a fast-paced healthcare environment.

Responsibilities:

- Handle a significant volume of incoming calls to coordinate patient scheduling efficiently.

- Arrange medical appointments and procedures across multiple facilities, ensuring compliance with clinical guidelines.

- Provide clear and accurate responses to patient inquiries, directing them to the appropriate departments.

- Communicate regularly with clinical teams to update patient status and coordinate scheduling.

- Work collaboratively with medical professionals to enhance scheduling processes and patient access.

- Utilize multiple technology systems simultaneously to complete scheduling and registration tasks.

- Accurately collect and record demographic, billing, and insurance information from patients or their representatives.

- Educate patients about preparation requirements and procedures following established protocols.

- Inform patients of anticipated co-pays and deductibles, ensuring transparency regarding payment expectations.

- Analyze financial details in registration systems and relay relevant information to patients and the billing office. Requirements - High school diploma or equivalent.

- Minimum of one year of experience in a call center or similar customer service role.

- Exceptional attention to detail and organizational skills.

- Strong ability to multitask and navigate multiple computer systems effectively.

- Proficiency in handling high call volumes while maintaining professionalism.

- Excellent customer service and communication abilities.

- Familiarity with medical terminology or experience in a healthcare setting is preferred.

- Previous experience in patient scheduling or registration is advantageous. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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