Service Desk Technician

Overview

Rose Pest Solutions is seeking a Service Desk Technician to provide fast and effective technical assistance to clients and coworkers. The role covers handling basic and technical issues, managing trouble tickets, and communicating progress to users.

• Provide support for computer software and hardware issues on Mac and Windows operating systems.
• Manage trouble tickets: receive, document, and update issues reported by users via email, telephone, or in person.
• Keep users informed about ticket progress and resolution status.
• Perform regular maintenance of computer networks, hardware, software, and other equipment.
• Develop and implement solutions for computer-related issues, independently or as part of a team.
• Test new hardware and software and oversee the installation of computers and mobile devices.

• Salary:
  Service Desk Technician $40,000 to $45,000 annually, plus benefits.
• Medical, Dental, Vision, Rx Insurance
• Competitive Wages
• Profit Sharing
• 401(k) Savings Plan + Company Match
• Flexible Spending Account (Section 125)
• Paid Holidays, Vacation and Sick Days
• Disability, Family & Military Leave
• Life Insurance
• Continuous training and career development
• Identity Theft Protection Program

• Be at least 18 years of age
• Have a high school diploma or equivalent
• Be a U.S. citizen or possess documentation required to work in the United States
• Availability to work before 8am and after 5pm, and/or on weekends
• Valid motor vehicle operator's license and a good driving record
• Ability to read, speak, write and comprehend English

• Computer & Office Skills
  • Proficient in MS Windows and basic office software programs
  • Proven ability to quickly learn and use new software
  • Proficient in data entry and typing
  • Able to use basic office equipment (copier, fax, etc.)
• Ability to organize, plan and prioritize time and work
• Excellent oral and written communication skills
• Able to adapt to changing work demands and requirements
• Understand the value of cooperation, teamwork and conflict resolution

• Ability to sit, stand and crouch
• Lift and carry up to 15 lbs

Rose Pest Solutions is an EOE employer.

Contact: rosepestsolutions+