Strategic Accounts Controls Specialist

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And more!

Under minimal supervision, conducts programming, repair, installation/retrofits, commissioning, preventive maintenance, and general servicing of Building HVAC systems and Controls (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on-site, customer interface. With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation on time.

Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

• Diagnoses and repairs complex control systems malfunctions requiring expertise and knowledge of the customer's electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Consults with Account Executives/Sales and the customer through data gathered and site assessments.
• Provides recommendations (SRO) and field proposals for retrofits, upgrades and or enhancements to existing equipment.
• Assists Account Executives/Sales by providing technical recommendations for sales leads.
• Manages assigned work to meet professional and efficient execution of time and customer satisfaction.
• Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager, systems project manager, or subcontractors on projects to coordinate activities as required ethically and professionally.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• May assist with job layouts and bid proposals.
• Install and modify software and graphics.
• Communicate with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction.
• Meets regularly with Account Executives and customer to become familiar with operating problems, and deliver updates.
• Keeps Account Executives and customer informed on the services provided, outstanding issues and recommends system enhancements, upgrades, and replacement. Promotes the sale of add-on work.
• Adheres to…