Field Service Representatives

STS Technical Services is hiring Field Service Representatives in Madison Heights, Michigan, to provide hands‑on technical support for vehicle platforms and systems deployed at customer locations.

This field-based role serves as a direct technical link between engineering teams and end users. The Field Service Representative supports vehicle maintenance, troubleshooting, operator training, fielding activities and product improvement efforts while traveling extensively to customer sites.

Travel of up to 75 percent is required.

• Job Title: Field Service Representative
• Department: Field Operations / Customer Support
• Location: Madison Heights, Michigan, with extensive travel
• Reports To: Engineering Lead
• FLSA Status: Non-Exempt
• Travel: Up to 75 percent
• Security: Must be able to obtain and maintain required security clearance

The Field Service Representative serves as the primary on-site technical resource for vehicle platforms and systems operating at customer locations.

This position provides scheduled maintenance, diagnostics, corrective repairs and technical training while documenting field issues and communicating directly with Engineering, Operations and Program Management teams.

The Field Service Representative is also responsible for providing real-time feedback from the field to support engineering changes, technical publication updates and continuous product improvement.

• Provide on-site technical support for vehicle platforms and subsystems at customer locations
• Perform scheduled maintenance, diagnostics and corrective repairs
• Serve as the primary point of contact between customers and Engineering, Operations and Program Management teams
• Conduct root cause analysis on system failures and field issues
• Document findings and recommend corrective actions through field service reports
• Deliver operator and maintainer training to customer personnel
• Support new vehicle fielding activities
• Support vehicle integration events and acceptance testing
• Maintain accurate service records, inspection logs and parts usage reports
• Coordinate warranty repairs with internal teams
• Support parts procurement and component return or exchange activities
• Work with Supply Chain and Logistics teams to support field requirements
• Identify opportunities for engineering changes and product improvements
• Recommend technical publication updates based on field observations
• Follow applicable safety standards and customer site requirements
• Maintain compliance with applicable ITAR and export control requirements
• Support program reviews, readiness assessments and customer meetings
• Provide technical input regarding fielded system performance
• Travel to customer locations throughout the United States and internationally when required

• High school diploma or GED
• At least five years of hands‑on experience in vehicle or heavy equipment maintenance, repair and troubleshooting
• Ability to read and interpret technical manuals
• Ability to read schematics, wiring diagrams and engineering drawings
• Proficiency with diagnostic tools and test equipment
• Proficiency using standard hand and power tools
• Strong written and verbal communication skills
• Ability to prepare clear and professional field service reports
• Valid driver’s license
• Ability to obtain and maintain required security clearances
• U.S. citizenship required for ITAR compliance
• Ability to travel up to 75 percent

• Associate or bachelor’s degree in a technical discipline such as mechanical, electrical, automotive or a related field
• Prior military experience supporting tactical or armored vehicle platforms
• Military maintenance experience or equivalent
• Experience supporting defense or government customers in a field service or contractor role
• Familiarity with automotive electrical systems
• Familiarity with CAN bus architectures
• Experience with hybrid or electric drive trains
• ASE certifications or equivalent industry credentials
• Experience using ERP or service management systems
• Experience with work order tracking and parts management
• Familiarity with ITAR or EAR export control requirements in a field environment

• Strong customer focus and ability to…