RMA Coordinator

ABOUT US

Job Impulse, Inc. is an international recruitment company that focuses on upgrading the career opportunities of our candidates. We strive to create a professional partnership between our clients and contractors looking for their next career move. We have over 9,000 employees working in locations across twelve countries in fields ranging from industrial to office, marketing to engineering, technology, aerospace, medical, and more.

Job Impulse, Inc. has an immediate opening for an RMA Coordinator in Madison, AL. Our client is a growing electronics manufacturing company. The RMA Coordinator is responsible for coordinating returned product activity, maintaining accurate records, communicating with customers, and supporting production and administrative operations.

This position serves as a liaison between customers and internal departments to ensure timely processing and resolution of returned products.

Shift: Mon-Fri 7:00 a.m. – 3:30 p.m.

• Create and maintain Return Material Authorization (RMA) sales orders and work orders
• Communicate with customers regarding product returns, status updates, and related inquiries
• Verify incoming products and maintain accurate receipt records
• Generate and maintain RMA documentation, files, and reports
• Coordinate work order releases and track product movement through internal systems
• Monitor RMA backlog and shipment schedules
• Track and reconcile work order costs and product receipts
• Reconcile data between internal databases and ERP systems
• Generate weekly RMA trend reports and maintain accurate records
• Assist with product replacement, credit processing, and customer account coordination
• Support daily production tracking and reporting activities
• Track production-related data and maintain accurate records
• Coordinate invoicing and program completion activities
• Maintain sales order backlog and customer records
• Assist with accounts receivable follow-up related to sales orders
• Support sales order management and order processing activities
• Maintain organized records and reports related to customer returns and product activity
• Provide administrative support to production, quality, customer service, and operations teams
• Assist with inventory audits and stockroom support functions as needed

• Strong organizational and multitasking skills
• Excellent customer service and communication skills
• Strong attention to detail and data accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Proficient computer skills including Microsoft Office applications
• Intermediate Microsoft Excel skills preferred
• Ability to work independently and as part of a team
• Strong problem-solving and follow-up skills

• High School Diploma or GED required
• Previous experience in customer service, administrative support, order processing, logistics coordination, manufacturing support, operations support, or related office environments preferred
• Experience with ERP systems such as Epicor, SAP, Oracle, Net Suite, or similar systems is preferred
• Experience working with sales orders, work orders, inventory records, invoicing, or production tracking is a plus
• Manufacturing, electronics, logistics, or distribution experience is preferred

For immediate consideration, our Madison Branch can be called at  or texted at .

Conducting drug screening and background check report inquiries may be necessary for employment purposes.

Job Impulse, Inc. is an Equal Opportunity Employer. Please be sure to carefully read through all requirements for the RMA Coordinator Position as only serious applicants will be contacted. Unfortunately, not all candidates can be contacted who respond to this job, however we will reach out to you directly if your experience is determined match to the desired requirements. Thank you.