Operations Administrative Assistant

Benefits:

• Paid time off
• Training & development
• Vision insurance

At The Brothers that just do Gutters, we’re not just about gutters—we’re a tight-knit team dedicated to making sure homes stay dry and stylish. Our work environment is as dynamic as our solutions, and we pride ourselves on having a good laugh while delivering top-notch service. From innovative installations to flawless repairs, we handle every job with the expertise and care that’s earned us our top reputation.

If you’re ready to join a company where hard work meets high fives and every day brings a new challenge, The Brothers that just do Gutters is where you’ll thrive!

The Operations Administrative Assistant is a multi-faceted role designed to keep our daily business functions running smoothly. Reporting directly to the Operations Manager, this position provides critical behind-the-scenes support. You will oversee inventory, and assist with customer service. This position is 70% Admin and 30% hands-on in the warehouse.

• Organizational Skills - Manage multiple tasks and maintain organized filing systems.
• Communication Skills - Communicate clearly and professionally in writing and verbally.
• Time Management - Prioritize tasks and manage scheduling effectively.
• Technical Proficiency - Skilled in office software. Proficiency in Microsoft Suite or Google Workspace (specifically heavy spreadsheet usage, document creation, and email management).
• AI Literacy
  :
  Familiarity with leveraging AI platforms (e.g., Gemini, ChatGPT) to optimize workflows, drafting, or problem-solving.
• Attention to Detail - Ensure accuracy in data entry and document preparation.
• Problem-Solving - Address and resolve administrative issues efficiently.
• Customer Service - Provide excellent service to clients and handle inquiries with a friendly attitude.
• Team Collaboration - Work well with colleagues and support various departments.
• Adaptability - Adjust to changing priorities and learn new tools quickly.
• Driver's License - Must possess a valid Driver’s License with a clean driving record.
• Physical Ability - Ability to lift 50lbs

• Email Management
  • Respond to Emails: Address incoming emails promptly, providing responses to customer inquiries, internal requests, and general correspondence in a professional business manner.
  • Organize Inbox: Prioritize and categorize emails to ensure timely follow-up and efficient management of communications.
• Phone Management
  • Answer Phones: Handle incoming phone calls, directing them to appropriate departments or individuals and taking messages when necessary.
• Customer Assistance - Provide information and assistance to callers, resolving inquiries and issues effectively.
• Customer Scheduling
  • Assist with Appointments: Help customers schedule appointments and services, coordinating with internal staff to confirm availability.
  • Manage Scheduling Conflicts: Resolve any conflicts or changes in scheduling, ensuring customer satisfaction and efficient use of resources.
• Worker Support
  • Assist Team Members: Provide support to employees by helping with administrative tasks, coordinating schedules, and resolving any office-related issues.
  • Resource Allocation: Ensure that team members have the necessary resources and information to perform their tasks effectively.
• Ad Leads
  • Handle Leads: Respond to and manage leads generated from advertisements, providing information and follow-up as needed.
  • Track Conversion: Monitor the progress of ad leads and report on effectiveness and conversion rates.
• General Administrative Support
  • Assist with Various Tasks: Perform other administrative tasks as required, including document preparation, file management, and supporting daily operations.
  • Adaptability: Be flexible and ready to take on new responsibilities related to the above duties as needed.

• Maintain accurate inventory counts of all materials and equipment.
• Receive, inspect, and organize incoming material shipments.
• Stage materials and prep equipment for installation crews ahead of schedule.
• Maintain the flexibility to transition from office to warehouse tasks.

If you’re someone who thrives on organization, finds joy in working with spreadsheets, and loves being part of a dynamic, fun team, we want to hear from you! At The Brothers that just do Gutters, we value a great working environment where creativity meets efficiency. Join us if you’re eager to contribute your skills to a supportive and energetic team, where every day brings new opportunities and a lot of laughs along the way.