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Customer Service Lead Duty Manager — Mentor & Ops

Job in Madison, Madison County, Alabama, 35756, USA
Listing for: Pep Boys
Full Time position
Listed on 2026-07-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 11 - 18 USD Hourly USD 11.00 18.00 HOUR
Job Description & How to Apply Below
Position: Customer Service Lead & On‑Duty Manager — Mentor & Ops

Pep Boys in Madison, Alabama is seeking a Customer Service Lead (CSL) to ensure exceptional customer experiences in the service center. The CSL performs all Customer Service Advisor duties and assumes key holder responsibilities, acting as the primary leader when management is absent.

Applicants should have a high school diploma, 3-5 years in service, and strong customer service skills. Benefits include medical, dental, 401(k) matching, and a pay range of $11.00 to $18.00 hourly based on experience.

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