Patient Service Representative Supervisor

Full-time Patient Service Representative Supervisor

Must be willing to travel between Huntsville &
Madison centers:

• 2338 Whitesburg Dr SW, Huntsville, AL 35801
• 8425 Wann Dr Suite 100, Madison, AL 35758

American Health Imaging is actively searching for a Patient Service Representative Supervisor to join our team in Huntsville and Madison, Alabama - must be willing to travel between Huntsville & Madison centers as business operations require.

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

• Manages the training and onboarding of new team members
• Participates in the recruiting, interviewing, and hiring process
• Leads regular staff meetings and associate one-on-ones
• Monitors and approves timecards
• Initiates and participates in staff performance evaluations and ongoing development of team members including performance improvement plans, disciplinary actions and/or terminations when necessary
• Defines job responsibilities/specialty tasks and priorities
• Develops and monitors the teams' performance through a QA process
• Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage (5%)
• Completes other tasks and projects as assigned

• 1-4 Years Experience in Medical Office/Hospital/Healthcare Setting
• Experience in Authorizations and Insurance Verification Preferred
• Ability to Handle Heavy Patient Volume
• Strong Customer Service and Computer Skills
• Ability to multi-task
• Medical Terminology Knowledge
• High School Diploma or equivalent required.
• Excellent customer service skills

• Monthly Bonus Opportunity
• Medical, Dental, Vision, Life Insurance & Pharmacy Plans (with Benefits effective first day of the month following your hire date!)
• 401(k) with employer contribution
• Paid Vacation Time
• PTO Accrual Beginning Day 1
• Colleague Referral Bonus Program
• Please note that eligibility for benefits is based on position type and status and certain positions may not be eligible for all the benefits listed above.

Compensation is determined based on several factors, including experience, certifications, skills, internal equity, geographic location, and business needs. Benefits and bonus eligibility vary based on position and employment status.