Director of Guest Services

Asbury Church Director of Guest Services Madison, AL
· Full time Company website

Asbury Church is committed to creating environments where people feel welcomed, known, and connected. Our Guest Services ministry plays a vital role in helping guests and Asbury family members experience excellent hospitality from the moment they arrive on campus.

We are a growing family awakening to God and living on mission, serving North Alabama and beyond.

Position: Director of Guest Services

Ministry Area: Guest Services

Schedule: Full-time, approximately 40 hours per week

Typical Work Week: Sunday - Thursday

Classification: Salary Exempt

The Director of Guest Services leads Asbury's hospitality ministry, developing teams and creating environments where people feel genuinely welcomed and at home.

This role provides leadership, vision, training, and organization for a broad team of staff and volunteers who serve through greeting, ushering, the welcome desk, golf cart transportation, coffee service, guest follow-up, and other hospitality ministries.

The Director will cultivate a thriving culture of contagious hospitality, helping guests and new members move from simply attending Asbury to becoming connected to the life of the church and opportunities for discipleship. The position also oversees the guest follow-up process, ensuring those who visit Asbury receive meaningful, timely communication that shows how much we care.

The ideal candidate is a warm, highly relational, administratively strong, organized, and visionary leader passionate about helping people feel welcomed and connected to the church.

Every interaction matters. From the parking lot to the worship service, from a first-time guest to a new member looking for a place to belong, Guest Services helps communicate a simple but powerful message:
You are welcome here.

Champion a culture of hospitality throughout Asbury Church, helping staff and volunteers understand that every interaction is an opportunity to demonstrate the love of Christ and help people take their next step toward connection and discipleship.

Guest Experience & Hospitality

• Oversee and continually strengthen Asbury's comprehensive guest experience strategy that helps guests feel welcomed, valued, and connected from their first interaction.
• Regularly evaluate the guest experience from arrival through departure and identify opportunities for improvement.
• Ensure signage, information, hospitality stations, common spaces, and other guest-facing elements are clear, welcoming, and well-maintained.
• Gather and evaluate guest feedback and use it to improve Guest Services.
• Collaborate with the Lead Pastor to implement quarterly Life @ Asbury lunches as the next step in the new member connection process.
• Maintain a clear volunteer onboarding and training process for all Guest Services teams.
• Develop team leaders who can effectively lead individual Guest Services areas.
• Create opportunities to celebrate, recognize, and care for Guest Services volunteers.
• Maintain appropriate volunteer staffing levels for Sunday services and special events.

Assimilation & Connection

• Develop strategies for helping first-time guests move from guest to connected participant to engaged member of the Asbury community.
• Work closely with Life Groups, Discipleship, Kids, Student Ministry, and other ministry areas to create effective pathways for connection.
• Monitor guest and new-member follow-up to ensure timely and meaningful communication.
• Regularly evaluate assimilation processes and recommend improvements.
• Provide visible leadership and presence on Sunday mornings.
• Conduct regular Sunday morning walk-throughs to identify and address guest experience issues.
• Ensure Guest Services teams are appropriately staffed, prepared, and positioned before services begin.
• Respond to unexpected guest needs or hospitality challenges calmly, relationally, and in a solutions-oriented way.
• Partner with the Pastor of Operations and the Safety Team to ensure Guest Services volunteers understand appropriate safety, emergency, and response procedures.
• Ensure Guest Services teams know how to appropriately respond to medical emergencies, weather events, lost children, disruptive situations, and other unexpected circumstances.

Administration & Measurement

• Develop and manage the Guest Services annual budget.
• Maintain appropriate systems for volunteer scheduling, communication, training, and follow-up.
• Track and evaluate Guest Services metrics, including…