Deskside Support Technician

Job Summary

We are searching for a qualified Deskside Support Technician to support the team onsite in Madison, AL.

• Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware.
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention.
• Comfortable with face‑to‑face interactions as will be required to provide technical support to end users in‑person at the customer’s site.
• Back up and burn end‑user data.
• Assist in developing and documenting improvements to current processes.
• Assist coworkers in resolution of end users’ technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment.
• Perform backup, recovery, and security procedures both planned or during emergency.
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of physical network.
• Perform network system administration tasks both planned or during emergency.

• Minimum 3 to 6+ years of experience supporting PC hardware and software, with comfortability with limited support for server and network equipment.
• Experience with asset management.
• Experience with technologies using Windows OS, multiple connections.
• Ability to leverage existing scripts, learn to modify for large‑scale deployments.
• Familiar with documenting / researching.
• Get work done independently; dependable availability to work scheduled hours.
• Ability to handle multiple projects.
• Experience working in an enterprise environment.
• Ability to work with strong personalities.
• Be physically able to lift up to 40 lbs., bend, and crawl in order to support customer computer systems.
• Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.

The rate for this position is between $17.25 – $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp.

Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

To the extent required by applicable law, the Company maintains a smoke‑free workplace.

Please review the California Consumer Privacy Act Notice.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Under Maryland law, an employer may not require or demand, as a condition of employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The Company is subject to chapters 29‑38 of Title 28 of the General Laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.