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Client-Centric Tier 3 Escalation Engineer
Job in
Madison, Madison County, Alabama, 35756, USA
Listed on 2026-05-20
Listing for:
RJ Young Company
Full Time
position Listed on 2026-05-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
RJ Young Company is looking for an Escalation Engineer based in Madison, Alabama. In this full-time role, you will serve as a tier-3 resource for escalated service issues and monitor automated alerting systems. You will prioritize client-facing issues while assisting other teams as needed.
Ideal candidates will have a high school diploma and 2+ years of relevant service desk experience. CompTIA A+ certification is preferred. This position may involve occasional travel and after-hours support for critical client issues.
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