Senior Service Developer

Position Title: Service Now Developer

Clearance: Desired, not required

Location: Huntsville, AL/Remote

Salary*: $90,000 - $120,000

* Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats; fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:

• Excellent health/dental benefits from BCBS
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

The Service Now Developer is responsible for the administration and maintenance of the Service Now platform. They will provide support, troubleshooting, solution creation, innovation, and execution within Service Now.

• Oversee daily administration of the Service Now platform, including user administration, access control, and system maintenance.
• Manage system upgrades, patches, and enhancements, ensuring minimal disruption to services.
• Proactively research future Service Now upgrades and versions to ensure that the impacts of upgrades and versions are known and that all key stakeholders are briefed on impending changes
• Review Release Notes and create test plans to ensure that current configurations are tested with upcoming upgrades and help resolve post-production deficiencies, if necessary

• Provide advanced technical support and troubleshooting for incidents, problems, and service requests related to the Service Now platform.
• Investigate and resolve complex issues, working closely with cross-functional teams and vendors as needed.

• Understand the business context, collaborate with stakeholders to gather requirements, analyze business processes, and translate them into sustainable technical solutions within Service Now through analysis, testing, training and implementation.
• Ability to design user-friendly interfaces within Service Now, enhancing the overall user experience for employees and customers.
• Configure and customize Service Now applications, modules, workflows, forms, and UI components to meet business requirements.
• Design, develop, and implement custom solutions, integrations, and enhancements on the Service Now platform using JavaScript, HTML, CSS, and other relevant technologies.
• Create and maintain Service Now workflows, business rules, UI policies, and client scripts to automate processes and improve efficiency.
• Overhaul, maintain, and enhance change and asset management within the platform.
• Work with the Enterprise Data Management team on data management practices and enterprise data alignment across all of corporate platforms

• Provide continual service improvement input to advance ITIL maturity in areas such as change management, problem management, and release management.
• Collaborate with cross-functional teams to enhance processes related to incident handling, change control, problem resolution, and service requests.

• Create and maintain process and knowledge documentation for the team and end-users.
• Deliver training sessions and workshops to educate end-users and stakeholders on Service Now best practices, functionality, and capabilities.
• Provide mentorship across the organization in the adoption and implementation for Service Now best practices
• Communicate with technical and non-technical customers by answering questions related to Service Now Platform

• Establish and enforce governance policies, standards, and best practices for Service Now development, configuration, and usage.
• Ensure compliance with regulatory requirements, security standards (CMMC, NIST 800-171, NIST 800-53, and ITIL framework principles within the Service Now environment.

• All applicants MUST BE a US Citizen with the ability pass an extensive background check
• Must be a collaborative innovator capable of thinking outside of the box to create amazing solutions within highly controlled technology environments
• Experience working in and with FedRAMP environments
• Ability to plan and execute strategically to balance out organizational impact with organizational benefit
• Proven experience working in small collaborative multidiscipline teams
• Continuous Learning and Development mindset geared towards continuous learning and staying updated with the latest Service Now features and industry…