Epic Taperstry Sr. Analyst

Work you'll do/Responsibilities

As the Epic Tapestry Benefits Sr. Analyst, you will address and resolve incidents reported by users, escalating complex issues to team leaders, scrum masters, or project leaders as necessary. You will continuously monitor the Epic Tapestry environment, batch jobs to ensure optimal performance and system stability, manage navigation of build migration paths, oversee the change control process/governance, and handle ticket management processes effectively.

You will provide high‑level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry, ensuring end‑user references are clear and understandable. You will participate in and sometimes lead projects, translating customer needs into actionable deliverables, establishing status reporting, and managing customer relationships and expectations, including reporting to internal leadership. You will initiate, facilitate, and lead meetings with end‑user and internal staff members, acting as a liaison between professional departments and Information Systems while promoting adherence to established industry best practices, standards, and quality.

You will manage and maintain accountability for end‑user satisfaction and the success of assigned tasks, proactively communicate to mitigate risks, track issues, and provide solution‑oriented escalation. You will perform in‑depth and precise investigation and documentation of future‑state operational specifications and Epic Tapestry functionality. You will apply specialized Epic Tapestry knowledge to improve processes and support strategies, assist junior personnel, and be responsible for ongoing assessment, design, validation, development, and implementation of the Epic system.

You will collaborate with operations to identify and interoperate reporting needs by end‑users, department leads, and internal Information Systems staff. You will serve as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processes. You will initiate department process improvement; identify, design, and implement processes, including the outline of maintenance plans.

You will understand health plan regulatory requirements for AP Claims, Benefits, Authorizations, Capitation, Accounts Payable, and Enrollment/Eligibility using Tapestry modules.

AI & Engineering leverages cutting‑edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission‑critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client’s unique requirements.

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission‑critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

• Current Epic Tapestry Certification
• 3+ years of recent experience with Epic Tapestry build
• Experience in Claims and Benefits is preferred
• Familiar with Benefits, Adjudication, AP cycle and/or Enrollment process
• Experience with Payer/Provider applications
  • Experience with ANSI transactions
• Experienced in ITIL service methodology or Service NOW
• Experience working independently with colleagues in a variety of locations and time zones
• 5-10 years of work experience in a related job discipline
• Demonstrated ability to analyze, design, implement, and maintain moderately complex systems
• Familiarity with HIPAA and other regulations
• Basic knowledge of messaging formats used in healthcare integration (HL7, EDI, CSV, XML, etc.)
• Experience working in the US health care domain and managed care setup
• Exceptional problem‑solving skills, excellent written and verbal communication skills
• Bachelor’s degree, preferably in…