Help Desk Technician Job Madison area,Alabama USA,IT/Tech

Job Summary:

A leading automotive manufacturer in Huntsville, Alabama is seeking a reliable and customer-focused Help Desk Technician to provide first-level technical support across its operations. This role is crucial to maintaining seamless IT service delivery for internal users in a fast-paced, technology-driven environment.
Key Responsibilities:

Deliver first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction
Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices
Set up, configure, and deploy desktops, laptops, and peripherals
Log and track support tickets using a ticketing system (e.g., Service Now), ensuring timely resolution and follow-up
Manage user accounts in Active Directory, including password resets, account creation, and permissions changes
Support hardware maintenance and inventory management
Ensure high-quality customer service by following up with users and documenting solutions
Collaborate with IT staff to escalate and resolve complex issues

Required Qualifications:

2-5 years of experience in an IT help desk or technical support role
Strong knowledge of Windows OS, Office 365, and basic networking principles
Familiarity with remote desktop tools and Active Directory
Experience using IT ticketing systems (Service Now preferred)
Strong communication, organizational, and troubleshooting skills
Ability to prioritize tasks and resolve issues efficiently in a high-demand environment
High school diploma or equivalent required;
Associate's or Bachelor's degree in Information Technology or related field preferred
Relevant IT certifications (e.g., CompTIA A+, Microsoft) are a plus

Preferred Skills:

Previous experience supporting users in a manufacturing or industrial environment
Knowledge of ITIL best practices
Familiarity with enterprise device imaging tools and inventory systems

Additional Information:

Work Hours: Monday-Friday, standard business hours; flexibility required for occasional after-hours support
Location: Must be onsite at the Huntsville, AL facility
Duration: Contract position with potential for long-term engagement or conversion