Desktop Support; Network Job Madison area,Alabama USA,IT/Tech

Position: Desktop Support (Network)

Summary

The LAN/WAN Support Administrator plays a crucial role in ensuring seamless network operations by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is vital for maintaining high-quality customer service and satisfaction, thereby contributing to the organization's operational excellence.

Responsibilities

Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.

Skill Requirements

Proficient in LAN/WAN technologies and protocols.
Strong troubleshooting skills in network connectivity issues and performance optimization.
Familiarity with network monitoring tools and diagnostic software.
Ability to analyze complex issues and implement effective solutions independently.
Excellent communication skills for effective customer interaction and team collaboration.
Excellent hands-on experience on the following technologies:
Routing protocols EIGRP, OSPF, BGP
LAN Switching VLAN, VTP, STP, Ether Channel, CoS
WAN MPLS, MPLS/VPN, MP-BGP
TCP/IP protocol suite, Quality of Service
Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
Data Center Architecture Network, Server, Storage

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.