Senior Consultant - ServiceNow

Service Now Senior Consultant

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions that help clients navigate an evolving threat landscape. Through solutions and managed services that simplify complexity, we help clients operate with resilience, grow with confidence, and proactively manage cyber, risk, and technology programs.

Recruiting for this role ends on 12/31/2026.

• Leading requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows
• Analyzing processes, controls, and tools to identify opportunities for Service Now configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and Service Now AI Control Tower use cases
• Supporting functional design and configuration of Service Now solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls
• Documenting data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases
• Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials
• Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Required:

• Bachelor's degree in Computer Science, Information Systems, Cyber Security, Engineering, Information Technology, Finance, or Business
• 2+ years of experience supporting Service Now implementation projects in a client-facing consulting role
• 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation
• 2+ years of experience designing, configuring, or implementing Service Now solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management
• 2+ years of experience configuring Service Now forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• ArchX (Architecture Excellence)
• One or more Service Now Certified Implementation Specialist (CIS) certifications, including CIS-Risk and Compliance (CIS-RC), CIS-Security Incident Response (CIS-SIR), CIS-Vulnerability Response (CIS-VR), CIS-Third-Party Risk Management (CIS-TPRM), CIS-Hardware Asset Management (CIS-HAM), CIS-Software Asset Management (CIS-SAM), CIS-Service Mapping (CIS-SM), CIS-Discovery (CIS-DISCO), CIS-Event Management (CIS-EM), CIS-Data Foundations (CIS-DF), or CIS-Strategic…