Norway Payroll Delivery Senior Associate

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With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

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Location:

Remote within Spain

Job Summary Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise to support a selection of clients.

This role can be performed remotely from anywhere within Spain. Experience supporting Norway payroll operations is required. English is required;
Norwegian language skills are not mandatory.

Key Responsibilities Support Managers with client Strada engagement ensuring all information is accurate and provided on time Provide support and guidance for all implementations and go lives

Provide daily functional support to the teams, to support the successful delivery of payrolls

Responsible for the maintenance of the Client Solution workbook

Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation

Ensure and Sign Off System Maintenance Testing Support the review of the Statement of Works before it's shared with the Client to ensure it's fit for purpose

Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate

Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes

Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed

Support Year End Ability to recognize and deal appropriately with sensitive and confidential information

Proactively identify upsell opportunities

Support Management with the resolution of client escalations, along with lessons learnt

Upskill and develop team members through training delivery and coaching to enable them to fulfil their role Strada Security Standards are adhered to and followed

Time Recording to be completed on time and accurately

Contribute to team meetings and raise any issues immediately to your Operations Manager Ensure you are up to date with all Strada HR announcements and communications

Build good relationships with all lines of business where appropriate

Participate in projects and activities as needed and assigned Key Criteria to Monitor Performance Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements

Adherence to quality standards

Adoption of innovation initiatives

Reduction of client escalations through knowledge transfer to both the client and payroll team Demonstrate professionalism and act responsibly

Knowledge, Skills, Abilities, and Experience Knowledge, Education, Certification, Skills & Technical Proficiencies Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

Ability to identify and mitigate risks

Strong knowledge of MS Office tools such as Excel, Word and Power Point Flexibility  to support a global and fast-paced environment

Attention to detail

Excellent written and verbal communication skills in English Self-motivated and a willingness to learn

Ability to collaborate and work in a team…