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Help Desk Analyst: Frontline IT Support & Growth
Job in
Madison, Madison County, Alabama, 35756, USA
Listed on 2026-07-27
Listing for:
Focus
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Focus is seeking a Level 1 Help Desk Technician to provide first-line technical support for users. The role emphasizes strong problem-solving, clear communication, and basic IT knowledge, with duties spanning hardware/software inquiries and ticket-based issue tracking.
The position starts on 1st shift and will move to 2nd or 3rd shift. Candidates should possess a high school diploma (associate IT degree preferred) and demonstrate excellent customer service and teamwork skills.
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