Senior System Reliability & Support Specialist – Production Support

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation.
• Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

• 3+ years of relevant / direct industry experience
• Production Support and related documentation
• Operating systems upgrade for Linux and Windows servers
• Dynatrace / Logscale
• Jira/Confluence, Service Now, SQL/ETL – (SQL server installation and queries) (ETL - would require ability to code if necessary, triage and detect errors/troubleshooting)
• University / college degree or comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• No Required Certification(s)
• No Required License(s)

Demonstrates expertise in system monitoring, maintenance, and support, ensuring compliance with technology standards while effectively managing incident resolution and root cause analysis. Proficient in leading application governance and transferring knowledge to junior staff.

• Production Support
• Linux Server Upgrade
• Windows Server Upgrade
• Dynatrace
• SQL/ETL

• Incident Detection
• Root Cause Analysis
• System Monitoring
• Performance Metrics
• Capacity Management

• Knowledge Transfer
• Communication

• Technology Standards
• Application Governance
• Continuous Availability
• Audit Compliance

• Jira
• Confluence
• Service Now
• Logscale