IT SAP Specialist

JOB RESPONSIBILITIES:

• SAP End-User Support:
  Module: SD/MM/PP/FICO
• User Assistance and Support
  • Respond to end-user queries related to SAP.
  • Provide timely resolutions to user-reported issues, including system errors, transaction problems, and system performance.
  • Escalate complex issues to higher-level support teams (SAP consultants - Outsourcing) when necessary.
• Troubleshooting and Issue Resolution
  • Diagnose and resolve SAP-related technical and functional issues (e.g., login issues, system errors, transaction problems).
  • Assist in resolving issues across SAP modules (SD/MM/PP/FICO)
• System Monitoring and Maintenance
  • Perform daily system health checks to ensure SAP systems are functioning properly.
  • Identify and troubleshoot system performance issues, bottlenecks, or configuration errors.
  • Collaborate with SAP Basis Consultant teams (Outsourcing) to ensure system availability and performance.
• User Training and Guidance
  • Conduct training sessions or one‑on‑one coaching for users on SAP functionalities.
  • Create and update user manuals.
• Documentation and Reporting
  • Document all support tickets, resolutions, and escalations for future reference.
  • Assist with data entry, process documentation, and report generation using SAP modules.
• Collaboration with Teams
  • Work closely with Teams, SAP consultants, and business analysts to resolve issues and improve system functionality.
  • Coordinate with business units to understand their requirements and align SAP functionalities to meet their operational needs.
• SAP System Enhancements
  • Bi‑weekly meeting with SAP ECS (Enterprise Cloud Services) to update Earlier Alert Watch Report status.
  • Assist in identifying opportunities for system improvements and enhancements.
  • Participate in testing and implementing new SAP updates, patches, and functionalities.
• Compliance and Security
  • Ensure SAP end‑users comply with the company’s SAP usage policies (User roles).
  • Assist in maintaining data integrity, security, and confidentiality within the SAP environment
• OTHER RESPONSIBILITIES:
  • Take possession of Client/User/IT/Communication concerns.
  • Diagnose and troubleshoot manufacturing software and equipment.
  • Investigate computer issues for plant and office personnel.
  • Advance concerns to appropriate personnel when necessary.
  • Provide technical support for any plant and office personnel during shift hours.
  • Maintain inventory list of IT equipment.
  • Provide support for all communication systems including telephone lines, cellular phones, cabling, telecommunication billing, fax, copier and ordering of services and supplies.
  • Install and configure new systems and reallocate older systems.
  • Routinely update ticketing system on a regular basis.
  • Maintain effective security and virus protection systems for server and desktop computers.
  • Other tasks and responsibilities related to IT coverage for the company.
  • Work in both an office setting and production/manufacturing area with exposure to dust, noise, and varying temperatures.
  • Moderate levels of walking, standing, bending, and lifting when performing job duties in the production area. Office setting requires sitting and use of a computer terminal/workstation.
  • Address IT issues that interrupt production operations as overseen by both Operations/Production management staff and IT Manager.

• Required:
  • 1-3 years of experience in SAP end-user support or a similar role.
  • Experience in working with SAP S/4
    
    HANA or SAP ECC 6.0
  • Experience in providing user training and preparing documentation.
• Preferred:
  • Experience in working with EDI (830/ 850/ 856/ 862/ 810/ 820/ 824).
  • Experience in working with IBM Sterling B2B Integrator.
  • Experience in working with Open Text B2B Management Center.
  • Experience in a specific industry (e.g., automotive, manufacturing) where SAP is extensively used.
  • Knowledge…