Maintenance Supervisor

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Job Overview

The Resident Service Director is responsible for overseeing the management of on-site maintenance staff and ensuring the physical aspects of the property meet Steward + Helm's established standards. This includes ensuring safety, appearance, and operational efficiency in compliance with applicable laws and company policies. The role requires strong leadership skills, a focus on preventative maintenance, and a commitment to excellent customer service.

Key Responsibilities

• Direct and coordinate daily activities of maintenance staff and contractors.
• Conduct regular safety meetings and provide ongoing training to maintenance team members.
• Collaborate with the Community Director and Director of Resident Services to schedule inspections, plan preventive maintenance programs, and oversee major renovations.
• Supervise maintenance team to ensure timely completion of work orders according to specifications.
• Oversee the make‑ready process to ensure apartments meet established standards before occupancy.
• Conduct property inspections and address safety hazards, ensuring all necessary repairs are completed promptly.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well‑kept exteriors.
• Monitor maintenance budgets and contribute to the preparation of annual property budgets.
• Review and recommend purchasing of maintenance supplies and implement cost‑effective preventive maintenance procedures.
• Manage inventory of tools and equipment, ensuring proper accounting and upkeep.
• Provide high‑quality customer service by addressing maintenance related resident concerns.
• Assist contractors in resolving on‑site project issues, including renovations and installation of new equipment.
• Communicate ongoing maintenance issues to the Community Director to ensure alignment.
• Ensure all maintenance activities comply with company standards and local regulations.
• Maintain regular documentation of equipment inventory and maintenance logs.

Qualifications

• High School Diploma or GED equivalent (required).
• Minimum of 3 years of experience in apartment, residential, or commercial maintenance.
• HVAC or EPA Type II Certification (preferred).
• Proven ability to complete work orders in areas such as plumbing, electrical, HVAC, and pool maintenance.
• Valid Driver’s License.

Competencies

• Strong leadership and team management skills.
• Ability to work independently with minimal supervision.
• Excellent organizational and time management skills.
• Commitment to providing exceptional customer service.
• Proficiency in maintenance management and repair techniques.

Physical Demands and Work Environment

• Physical Demands:
  While performing duties, the employee is required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate effectively. Occasionally, the employee must lift/move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment:
  Noise levels are generally moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan with competitive company match
• Paid Time Off (PTO): 22 days annually
• Paid Holidays: 15 holidays throughout the year
• Competitive Market Pay

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Seniority Level: Mid-Senior level

Employment Type:

Full‑time

Job Function:
Management and Manufacturing