Assistant Store Director (Madison

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

The Assistant Store Director(ASD) plays a key leadership role in supporting the Store Director and leading the day-to-day business of Diptyque’s Madison Avenue Flagship Maison. As the Store Director oversees Madison Avenue and East Hampton, the ASD serves as second-in-command at Madison Avenue, driving results, developing the team, and ensuring consistent execution. Madison Avenue is unlike any other Diptyque boutique. The Maison serves a discerning, high-value clientele and operates a robust calendar of private appointments, client events, brand activations, corporate gifting, and corporate sales.

The ASD must balance floor leadership, client development, event execution, and operational excellence.

Please note:

This job description is not exhaustive and may evolve based on business needs.

• Lead by example in delivering personalized service and luxury experiences that reflect Flagship Maison standards
• Develop high-value client relationships through outreach, private appointments, tailored recommendations, follow-up, and purposeful use of CRM
• Analyze performance with the Store Director, identify opportunities, and drive action plans across key retail KPIs
• Resolve complex or sensitive client matters with discretion and sound judgment

• Partner with the Store Director and corporate teams to plan and execute events, launches, private appointments, workshops, and other Maison experiences
• Coordinate client outreach, staffing, inventory, hospitality, floor flow, operational details, and post-event follow-up
• Lead event execution and manage corporate gifting and sales opportunities from consultation through fulfillment and aftercare

• Serve as the Store Director’s key business partner and lead the Maison in the Store Director’s absence or while the Store Director is supporting East Hampton
• Motivate and coach the team through visible floor leadership, daily briefings, timely feedback, recognition, and accountability
• Support recruiting, onboarding, training, and development across product knowledge, selling skills, service standards, and performance
• Partner with the Store Director on performance management and development planning, escalating employee concerns to Human Resources when appropriate

• Oversee daily operations including opening and closing procedures, cash handling, loss prevention, and adherence to company policies
• Support inventory management, replenishment, product allocation, stock optimization, and readiness for events and corporate orders
• Partner with the Store Director on scheduling, payroll, and coverage for daily business, peak periods, and events
• Execute visual merchandising strategies and maintain a pristine, organized, and brand-aligned Maison environment

• Embody Diptyque’s values through professional presence, product expertise, storytelling, and client and colleague interactions
• Communicate business and brand priorities clearly, maintain close alignment with the Store Director across both boutiques, and support East Hampton as needed

• Protect confidential company, employee, client, and corporate account information
• Support safety, emergency, and data privacy requirements, and partner with leadership and Human Resources to maintain a safe, respectful, and inclusive workplace

• Minimum 4 years of progressive retail management experience, preferably in luxury, beauty, fragrance, or hospitality; flagship or high-volume experience strongly preferred
• Strong understanding of retail KPIs and ability to translate business insights into action plans
• Demonstrated…