Store Manager - Division​/Neighborhood Market

Position Summary

This role upholds the company’s Open Door Policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures, and providing resolutions for associates. It proactively seeks out associate comments and concerns by meeting with associates in their work areas, initiates, directs, and participates in community outreach programs, and encourages and supports associates and managers in serving as good members of the community.

The position establishes and maintains relationships with key individuals or groups in the community as the company’s representative, presenting the company’s perspective to various external organizations following media guidelines, and championing company‑sponsored programs, events, and sustainability efforts to associates, customers, and the local community to emphasize the facility’s role in the community. It drives the financial performance of the facility by ensuring sales and profit goals are achieved, leading the management team in controlling expenses, developing and implementing plans to correct deficiencies, overseeing budgets, and analyzing economic trends and community needs for budget forecasting.

It enforces and provides direction and guidance to hourly associates and managers on proper customer service practices so that customers’ needs, complaints, and issues are resolved within company guidelines and standards. It directs the management team in facility operations, communicates with both management and hourly associates about facility operations, merchandising, and company direction, drives sales by ensuring effective merchandise presentation, accurate competitive pricing, proper signing, and appropriate inventory levels, budgets and forecasts, and assesses economic trends and community needs.

This role ensures the success of the Academy training environment and store standards by meeting the store requirements, creating an engaging environment, supporting associate engagement, advising academy staff on training curriculum, engaging trainees, providing job shadowing, acting as a culture champion, maintaining a high level of customer service, and serving as a visible operations champion. It promotes high‑performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and provides opportunities for all associates to thrive and perform.

The role builds strong and trusting relationships, communicates with impact and positivity, and recognizes others’ contributions and accomplishments. It maintains the highest standards of integrity, ethics, and compliance, models Walmart values, and supports the company’s goal of becoming a regenerative company by creating a sense of belonging, reducing waste, and participating in local giving. It serves customers and members by delivering results while putting the customer first, considers and adapts to how, where, and when customers shop, applies the EDLP and EDLC business models to all plans, makes data‑based decisions that balance short‑term and long‑term priorities, and considers customers, associates, shareholders, suppliers, business partners, and communities when making plans.