Store Protection Specialist

General Purpose

This position provides a visible presence at the store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist greets customers, deters theft through command presence, monitors the Code 50 package inspection policy, and walks the sales floor to identify potential theft indicators.

• Practice safe behaviors and assist store leadership in maintaining safety.
• Provide visible command presence, including prominent greetings at entrances/exits and sales floor in vest.
• Remove clutter and ensure clear egress to emergency exits.

• Provide great customer service by greeting customers, making eye contact, smiling, and answering questions.
• Treat all customers and associates with respect.
• Demonstrate courtesy, friendliness, and professionalism.
• Recognize associates using company recognition programs.
• Engage with internal and external partners.

• Represent and support the company brand at all times.
• Maintain a professional appearance in accordance with company dress code.

• Monitor entrances/exits and sales floor for suspicious behavior.
• Gather theft indicators and use intelligence to impact shortage trends.
• Communicate to store and loss prevention leadership.
• Adhere to external theft response policy.
• Execute company best practices, minimizing steps and touches.

• Increase store awareness on effective processes to minimize shortage.
• Train and educate associates on shortage reduction initiatives.
• Observe and validate proper checkout procedures.

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritizes.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability & execution.

• High school education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must comply with all federal and state regulations for security positions, including background screening, physical examination, fingerprinting and/or drug and alcohol testing.

• Consistent timeliness and regular attendance.
• Ability to spend 100% of working time standing, walking, and moving around the store.
• Ability to raise or lower objects more than 25 lbs. from one level to another.
• Ability to regularly bend, stoop, or crouch.

None.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, and any other category protected by federal, state, or local laws.