Lead Field Service Technician- Amazon HSV- Madison, AL

Position Overview

Field Service Technician I, Lead-Amazon HSV2
- Madison, AL

Status:
Non-Exempt (hourly)

Department:
Field Service

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, performing preventive maintenance, resolving breakdowns, and servicing fuel cells at a specific location. This role involves reporting breakdown events, ordering parts, documenting maintenance, communicating with customers, and carrying out high-pressure hydrogen system inspections.

• Maintenance and service of fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet.
• Execute specialized service procedures, including field retrofits and software/hardware upgrades.
• Provide emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support.
• Maintain high-pressure hydrogen storage, delivery, and fueling systems.
• Communicate with customer personnel and hydrogen suppliers regarding aftermarket support.
• Provide regular feedback to regional service representatives on fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site/system documentation.
• Enforce safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times in all interactions.
• Perform other duties as assigned.

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Valid driver’s license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude required.
• Computer and software systems skills (Word, PowerPoint, Excel, Outlook).
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools; specific fuel cell tools will be provided by Plug Power.

• All onboarding/customer site training completed (outlined on LMS training site).
• Create work orders, order parts, and properly close out work orders (OJT).
• Utilize email, text alerts, expense system, service portal, and other required systems effectively (OJT).
• Understand and demonstrate use of multimeter (OJT).
• Sends accurate daily BOD and EOD reports (OJT).
• Appropriately escalates to tech support and management when needed (OJT).
• Understand and demonstrate how to clear alarms for H2 pad and dispenser (OJT).
• Demonstrate ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT).
• Perform H2 pad and dispenser inspections (OJT).

• Shows willingness to grow and learn; accepts training and coaching.
• Consistently demonstrates punctuality and reliability.
• Displays a positive and cooperative attitude.
• Team player who treats others with courtesy and respect at all times.
• Strong communication skills, both verbal and written.
• Customer service skills, representing Plug Power professionally at all times.
• Honesty and integrity in all facets of work.
• Role models safe work habits and adheres to all safety standards.
• Demonstrates adherence to all Field Service processes and procedures.

• Check floating and isolated grounds (OJT).
• Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar).
• Replace a stack on various Gen Drive models (OJT).
• Perform LOTO Hands…